Return and Warranty Policy
Prior authorization is required on all returns. To obtain a Returned Material Authorization (RMA) number,
e-mail: RMA@seawide.com or call 866-732-9433 ext. 507.
No returns allowed after 120 days from ship date
Returns – Unopened New Condition
Seawide, subject to certain conditions, has a 30-day return policy. Restock fees are assessed at Seawide’s sole discretion. Special orders and closeout items are not eligible for cancellation or return for credit. Seawide is not responsible for freight on any return.
When requesting an RMA number, please provide the following information:
•Seawide Sales Order Number and / or Invoice Number
•Description of Item
•Reason for RMA Request
•Description of Problem
•Serial Number (If Applicable)
Please return item in a separate box to avoid any markings or labels on the item being returned.
RMAs expire 30 days from the date issued. Please insure all returns arrive in our warehouse within 30 days of receiving the RMA.
Returns older than 30 days, from the date that Seawide ships the product, are subject to a restock fee.
Once your merchandise is received, your account will be credited in the original form of payment. Please allow 1-2 business days after receipt of your package for processing.
All items being returned must be in new, complete, and sellable condition, and must be in original packaging unmarked. A copy of Seawide’s original invoice must be included with any return. Seawide reserves the right to return items freight collect that were returned for credit or replacement and are not in new condition and packed in the original factory packaging.
Warranty / Defective Returns
Seawide does not provide any warranty as to any product sold. Products may include a manufacturer’s warranty, which is the only warranty provided. Any items returned to Seawide pursuant to a manufacturer’s warranty may be replaced, repaired, or credited at Seawide’s sole discretion. Items that are returned under a warranty and are found to perform to manufacturer’s specifications will be rebilled and returned to Dealer and subject to a service charge and return freight. Seawide is not responsible for freight on any warranty items. Replacements are handled as a new purchase. Replacements are billed according to Dealer’s regular account terms.
Units beyond the 30-day return period that require service, either warranty or otherwise, should be returned directly to the appropriate manufacturer. In some cases, manufacturers require that repairs go through Seawide.
Credit will be issued once the product has been inspected and approved by the manufacturer. Manufacturer return policies may vary. Restocking fees may apply. The time frame in which a credit will be issued can vary depending on the manufacturer.
This RMA is valid for 30 days.